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Privacy Policy
1. Introduction
This Privacy Policy explains how I, Olivia Barber, collect, use, and protect your personal data when you visit my website hosted on the Wix platform and use the contact form to get in touch regarding therapy services. I am committed to handling your data with care and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller Information
Name: Olivia Barber
Email: oliviabarbercounselling@gmail.com
3. What Data I Collect
When you use my contact form, I collect the following personal data:
• First and last name
• Email address
• Your message (which may include details about why you are seeking therapy)
4. How I Use Your Data
I use the information you provide to:
• Respond to your enquiry about therapy services
• Arrange initial consultations
• Comply with legal and regulatory obligations
I do not share your data with third parties unless required by law.
5. Data Processor
My website is hosted on Wix, a third-party platform that processes data on my behalf. Wix stores and manages the contact form submissions and personal data you provide, and is considered a data processor under the UK GDPR. Wix’s privacy practices can be reviewed here: https://www.wix.com/about/privacy
6. Legal Basis for Processing
Under UK GDPR, I process your data based on:
• Consent – You provide your personal data voluntarily when you submit the contact form.
• Legitimate Interest – I need to process your data to respond to your enquiry and provide counselling services.
7. Data Retention
I will keep your contact form submission for up to 6 months unless you become a client, in which case your data will be retained according to my client confidentiality policy. If you do not proceed with therapy, your information will be securely deleted.
8. How I Store and Protect Your Data
Your data is stored securely by Wix and is protected against unauthorised access. Wix takes appropriate measures to ensure the confidentiality and security of any information you provide.
9. Your Rights
Under data protection law, you have the right to:
• Access the personal data I hold about you
• Request corrections to inaccurate or incomplete data
• Request deletion of your data (subject to legal and professional obligations)
• Withdraw consent if processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly (www.ico.org.uk)
10. Third-Party Websites
My website may contain links to third-party websites. I am not responsible for their privacy policies, so I encourage you to review them separately.
11. Changes to This Policy
I may update this Privacy Policy from time to time. The latest version will always be available on my website.
12. Contact Me
If you have any questions about this policy or how I handle your data, please contact me at: